Dispute Clothing Policies
Dispute Clothing (“we”, “our”, “us”, “Dispute”, “JBYS” or “JBYS Creations”) respects the privacy of its users and is fully committed to protecting their personal data and use it in accordance with data privacy laws.
Where you are a User and it is necessary for us to fulfill our contract with you or where it is in our legitimate interests to provide our services/products, we will conﬁrm your identity, contact you, provide customer support (including via email), operate your account with us and invoice you.
For the aforementioned purposes, we collect information that may contain the following personal data:
Email address and phone number;
Payment and billing information (payment method details, first and last digits of your payment card); Order handling information
We will replace your item if:
1. The item has a manufacturer defect when you received it.
2. You were sent the wrong item, wrong size or wrong variant of your item.
Any claims for misprinted/damaged/defective items must be submitted within 10 business days after the product has been received. To speed up the process please snap and attach a couple of pictures of the damaged item and/or size/color mistake. Inquires may be sent to firstname.lastname@example.org please allow 1-2 business days to receive a response. Please keep in mind we do receive a high volume of emails and we do our best to get to them as quickly as possible.
Claims deemed an error on our part are covered at our expense. Our goal is to make your shopping experience as smooth as possible so there is no need to return the damaged/wrong size item(s). When a shipment is returned to us, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Shipping & Cancellations
Dispute clothing is printed and supplied by a third party. Our turnaround delivery time is 10-25 days from the order date. This means that you should expect to receive your order 12-25 days from the day your order was placed.
Once an order is placed it can only be canceled before the order is fulfilled in the warehouse. We are not able to cancel orders after the order is fulfilled. Inquiries may be sent to email@example.com please allow 1-2 business days to receive a response.
LOST IN TRANSIT
For packages lost in transit, all claims must be submitted to firstname.lastname@example.org no later than 10 days after the estimated delivery date. If your item happens to be lost in transit we will be happy to send a replacement item. However, please keep in mind that replacement items are sent as normal shipping and may take 12-20 days to receive.
We are not responsible for lost or stolen packages that are marked as delivered. Once the tracking number is showing delivery, all issues with shipping fall on the carrier. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact your local carrier to resolve the problem, or visit this web address for more ways to fix this issue.
If your tracking status says "delivered" and the package is not there, wait a day or so to see if the delivery status was updated by the carrier a day early (sometimes this happens).
You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time at email@example.com.